University of Michigan Procurement Services

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RETURNS AND DAMAGED GOODS

Departments should handle their own returns and report damaged goods to the vendor. If the damage is visible, the delivery personnel should note it on the paperwork at the time of delivery and leave a signed copy with you.

Concealed damage needs to be reported to the trucking company as soon as it is discovered. Dock personnel should know the necessary steps to take in resolving these matters but, if you need help, see the Purchasing SPG Section 507.1 for further information.

University of Michigan Procurement Services, 3003 South State Street, Ann Arbor, MI 48109 Phone 734-764-8212
Copyright © 2007 the Regents of the University of Michigan



FAQs Contacts Green Purchasing Glossary Forms Doing Business w/U-M		RETURNS AND DAMAGED GOODS Departments should handle their own returns and report damaged goods to the vendor. If the damage is visible, the delivery personnel should note it on the paperwork at the time of delivery and leave a signed copy with you. Concealed damage needs to be reported to the trucking company as soon as it is discovered. Dock personnel should know the necessary steps to take in resolving these matters but, if you need help, see the Purchasing SPG Section 507.1 for further information.
		University of Michigan Procurement Services, 3003 South State Street, Ann Arbor, MI 48109 Phone 734-764-8212 Copyright © 2007 the Regents of the University of Michigan